Associate Director, Program Management -neuromuscular -remote

Novartis

Remote, US
Base: $126,000.00 - $234,000.00pyear; bonus/equity...
Fully remote
5+ years pharmaceutical industry experience
2+ years people management leadership
Direct provider/patient interaction experience
This role leads a team of supervisors managing case managers to ensure operational excellence and compliance with Novartis policies

Job Summary

  • This role leads a team of supervisors managing case managers to ensure operational excellence and compliance with Novartis policies.
  • The position requires monitoring Service Level Agreements, Key Performance Indicators, and productivity metrics for the Patient Support Center program.
  • Candidates must possess comprehensive knowledge of Case Management, Patient Access Services, and relevant privacy regulations like HIPAA.

Matching Summary

This role leads a team of supervisors managing case managers to ensure operational excellence and compliance with Novartis policies.

Salary

Base: $126,000.00 - $234,000.00/year; Bonus/Equity: Sign-on bonus, restricted stock units, discretionary awards possible; Benefits: Medical, financial, 401(k), vacation, sick time, parental leave

Skills & Requirements

Must-have

  • 5+ years pharmaceutical industry experience
  • 2+ years people management leadership
  • Direct provider/patient interaction experience
  • HIPAA and privacy law compliance knowledge
  • CRM system proficiency (e.g., Salesforce)
  • Microsoft Office tools proficiency

Nice-to-have

  • Specialty category patient support experience
  • Remote team management across locations
  • Advanced degree (PharmD, RPh, PA)
  • Cross-functional collaboration skills
  • Data analytics and problem-solving abilities

Key Requirements

  • Bachelor's Degree required; advanced degree preferred
  • 5+ years in pharmaceutical or patient support center industry
  • 2+ years of direct people management experience
  • 3+ years of direct provider/caregiver/patient interaction
  • Comprehensive knowledge of HIPAA and state privacy laws

Work Rights

Not specified

Tailored Resume

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