Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The Customer Success Manager acts as the liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products

Job Summary

  • The Customer Success Manager acts as the liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
  • Responsibilities include developing success plans, driving resolution on customer concerns, and supervising the adoption of solution features.
  • Workday is a Fortune 500 company offering a culture rooted in integrity, empathy, and shared enthusiasm for its employees.

Matching Summary

The Customer Success Manager acts as the liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills

Nice-to-have

  • Project management experience with Workday
  • Functional domain expertise in Financial software
  • Account management and adoption planning
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • Business or Technical degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter