Director, Customer Experience, Global Business Services (gbs)

AstraZeneca

Hybrid (minimum of three days per week in office)
Extensive experience in gbs ecosystems
Hands-on experience with enterprise cx platforms
Ability to drive change without direct authority
AstraZeneca is seeking a Director of Customer Experience (CX) for its Global Business Services (GBS) division. This strategic role involves shaping the CX agenda, enhancing customer perception, and driving measurable business outcomes through effective customer insights and partnerships. ###

Job Summary

  • The Director, Customer Experience is a strategic role that shapes the CX agenda across GBS.
  • This position enhances customer perception and contributes to new business opportunities.
  • AstraZeneca fosters a collaborative environment that encourages innovative thinking and ethical practices.

Matching Summary

Match Score: 85

AstraZeneca is seeking a Director of Customer Experience (CX) for its Global Business Services (GBS) division. This strategic role involves shaping the CX agenda, enhancing customer perception, and driving measurable business outcomes through effective customer insights and partnerships. ###

Skills & Requirements

Must-have

  • Extensive experience in GBS ecosystems
  • Hands-on experience with enterprise CX platforms
  • Ability to drive change without direct authority

Nice-to-have

  • Strong understanding of CX data structures
  • Good written and verbal communication skills
  • Ability to operate in a fast-paced environment

Key Requirements

  • 5 – 10 years of experience
  • Experience leading enterprise-wide CX implementations
  • Proven track record of improving customer perception

Work Rights

Not specified

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