Software Support (Level 1)

DL IDEAS PTE. LTD.

Singapore
Attractive salary pyckage (negotiable based on exp...
Not specified
Provide after-sales software technical support
Diagnose and resolve common customer issues
Handle inbound calls, whatsapp chats, and emails
DL IDEAS PTE. LTD. is seeking a Level 1 Software Support Specialist in Singapore to provide technical assistance and ensure customer satisfaction. Ideal candidates should have experience in technical support and a passion for technology and customer service

Job Summary

  • The role involves delivering a great customer experience by diagnosing and resolving common software issues for web applications.
  • Employees will act as a liaison between customers and the Software Engineering team while maintaining a shared Knowledge Bank.
  • The company values result-oriented work, timely completion of tasks, and offers a friendly working environment with performance-based rewards.

Matching Summary

Match Score: 75

DL IDEAS PTE. LTD. is seeking a Level 1 Software Support Specialist in Singapore to provide technical assistance and ensure customer satisfaction. Ideal candidates should have experience in technical support and a passion for technology and customer service.

Salary

Attractive salary package (Negotiable based on experience)

Skills & Requirements

Must-have

  • Provide after-sales software technical support
  • Diagnose and resolve common customer issues
  • Handle inbound calls, WhatsApp chats, and emails
  • Maintain ticket updates and knowledge bank

Nice-to-have

  • Passion for listening and interacting with people
  • Strong attention to detail and responsibility
  • Ability to explain technical concepts in layman's terms
  • Self-motivated and willing to learn IT skills

Key Requirements

  • Professional Certificate/NITEC in Computer Science or IT
  • At least 1 year of Tier 1 software technical support experience
  • Good English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter