Sr. Business Process Consultant-servicenow-crm

ServiceNow

Addison, United States
Remote
7+ years servicenow consulting experience
Crm and industry workflow expertise
Process modeling with visio or bpmn
ServiceNow is seeking a Sr. Business Process Consultant to enhance its CRM and Industry Workflow Team. The role involves analyzing and optimizing end-to-end workflows, collaborating with stakeholders, and ensuring solutions are aligned with business needs

Job Summary

  • This role serves as a trusted advisor guiding customers on process optimization and the adoption of best practices within the ServiceNow ecosystem.
  • The consultant will bridge business needs and technical delivery by designing end-to-end workflows across sales, service, and field operations.
  • Candidates are expected to lead workshops, define success metrics like CSAT and cycle time, and drive change management strategies for successful rollout.

Matching Summary

Match Score: 85

ServiceNow is seeking a Sr. Business Process Consultant to enhance its CRM and Industry Workflow Team. The role involves analyzing and optimizing end-to-end workflows, collaborating with stakeholders, and ensuring solutions are aligned with business needs.

Skills & Requirements

Must-have

  • 7+ years ServiceNow consulting experience
  • CRM and Industry Workflow expertise
  • Process modeling with Visio or BPMN
  • Sales, Order Management, or Field Service domain knowledge
  • Senior leader influence and advisory skills

Nice-to-have

  • AI and automation project experience
  • Telecom or financial services industry background
  • NowCreate methodology familiarity
  • Agile/SAFe delivery practices
  • Willingness to travel up to 50%

Key Requirements

  • ServiceNow Certified System Administrator (CSA) required within 60-90 days
  • CIS certification in CSM, FSM, or Sales required within 6-12 months
  • 7+ years of consulting or business process analysis experience
  • Proficiency in translating requirements into functional specifications

Work Rights

Not specified

Tailored Resume

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