You’ll define the vision for a modern, scalable and intelligent communication environment—ensuring every customer message is purposeful, data‑driven and aligned to our strategic priorities
Job Summary
You’ll define the vision for a modern, scalable and intelligent communication environment—ensuring every customer message is purposeful, data‑driven and aligned to our strategic priorities.
Drive the end‑to‑end strategy and governance of customer communication decisioning, ensuring we deliver personalised, compliant and high‑performing communications across all channels.
As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
Matching Summary
You’ll define the vision for a modern, scalable and intelligent communication environment—ensuring every customer message is purposeful, data‑driven and aligned to our strategic priorities.
Skills & Requirements
Must-have
Martech platforms expertise
Communication decisioning logic
Orchestration engines
Real-time decisioning
Agile organisation experience
Cloud-based Martech architecture
Nice-to-have
Customer-centricity
Continuous improvement mindset
Manager-of-managers experience
Stakeholder management skills
Key Requirements
Deep expertise in Martech platforms
Proven leadership experience in complex technical + business environments
Exceptional capability in real-time decisioning
Excellent stakeholder-management skills
Minimum twelve (12) months in current role (internal applicants)