Customer Service Representative

EML

Parramatta, Australia
Not specified; not specified; generous employee be...
Hybrid (fully remote with up to 3 days work-from-home flexibility after month three)
Inbound and outbound calls
Claim administration duties
Microsoft office suite proficiency
EML is seeking a Customer Service Representative to join their growing team in Parramatta, Australia. The role involves providing support to injured workers during their claims process, emphasizing empathy and effective communication, with a flexible work-from-home option available after a performance evaluation

Job Summary

  • The role involves assisting workers and employers with the claims process to ensure timely access to services for return to work.
  • Employees will play an integral part in a supportive business unit helping make a positive impact on injured workers' lives.
  • The company offers comprehensive benefits including up to 16 weeks paid parental leave, health insurance, and a corporate wellbeing program.

Matching Summary

Match Score: 85

EML is seeking a Customer Service Representative to join their growing team in Parramatta, Australia. The role involves providing support to injured workers during their claims process, emphasizing empathy and effective communication, with a flexible work-from-home option available after a performance evaluation.

Salary

Not specified; Not specified; Generous employee benefits including discounts and incentive scheme

Skills & Requirements

Must-have

  • inbound and outbound calls
  • claim administration duties
  • Microsoft Office Suite proficiency

Nice-to-have

  • high level of empathy
  • solution focused mindset
  • comfortable with multi-system environment

Key Requirements

  • Full time permanent position commencing April 20th 2026
  • Based in Parramatta office with remote flexibility options

Work Rights

Not specified

Tailored Resume

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