Senior Officer / Officer, Customer Service Centre (counter)
Prudential
Hong Kong, Hong Kong
Counter operations
Customer inquiries and concerns
Insurance products and services
This role will provide and process information in response to customers’ enquiries, concerns, and requests in day-to-day counter operation at Customer Service Centre effectively and efficiently
Job Summary
This role will provide and process information in response to customers’ enquiries, concerns, and requests in day-to-day counter operation at Customer Service Centre effectively and efficiently.
Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction and handle compliant cases assign by supervisors / escalations from junior staff.
Prudential is an equal opportunity employer and encourages diversity and inclusion for its people, customers, and partners.
Matching Summary
This role will provide and process information in response to customers’ enquiries, concerns, and requests in day-to-day counter operation at Customer Service Centre effectively and efficiently.
Skills & Requirements
Must-have
Counter operations
Customer inquiries and concerns
Insurance products and services
Handling customer dissatisfaction
Staff guidance and assistance
Nice-to-have
Connect, Grow, and Succeed culture
Diversity and inclusion
Career ambitions support
Working with diverse backgrounds
Key Requirements
Secondary education or above
Passed IIQE paper 1, 3 and 5
5 years of experience in Customer Service Operations
Good written/spoken English and Chinese (including Putonghua)