Admissions Coordinator-2

Mercy Health

Ballarat, Victoria, Australia
Manage complete admissions journey from enquiry to agreement
Engage with referrers and maintain strong relationships
Utilize crm systems like ecase and mac for compliance
This hands-on role involves guiding customers through the entire admissions process while championing regulatory requirements

Job Summary

  • This hands-on role involves guiding customers through the entire admissions process while championing regulatory requirements.
  • The team at Mercy Health is described as wonderfully diverse, supporting patients and communities across Australia.
  • Candidates are expected to foster relationships with respite residents to optimize re-admission and permanent conversions.

Matching Summary

This hands-on role involves guiding customers through the entire admissions process while championing regulatory requirements.

Skills & Requirements

Must-have

  • Manage complete admissions journey from enquiry to agreement
  • Engage with referrers and maintain strong relationships
  • Utilize CRM systems like eCase and MAC for compliance
  • Coordinate room turnover with maintenance and cleaning teams
  • Explain fees, charges, and admission policies to families

Nice-to-have

  • Resilient and compassionate personality with heart
  • Passion for making a difference in aged care
  • Commitment to delivering exceptional patient-centred care
  • Proactive approach to converting enquiries into sales

Key Requirements

  • Current Police Record Check required
  • Evidence of or in process of obtaining required checks
  • Experience with CRM systems (eCase, MAC)

Work Rights

Not specified

Tailored Resume

Cover Letter