Core Agent

Four Seasons Hotels & Resorts

Macau, Macau
Competitive salary, wages, + a comprehensive benef...
Operate phone and operating systems
Handle reservations and follow-up
Respond to guest inquiries and emergencies
Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences

Job Summary

  • Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
  • The Core Agent is responsible for ensuring all communication channels operate flawlessly, handling reservations, guest inquiries, and emergency responses.
  • The company offers a competitive salary, comprehensive benefits, excellent training, employee discounts, and complimentary meals and uniform dry cleaning.

Matching Summary

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.

Salary

Competitive Salary, wages, and a comprehensive benefits package; Not specified; Complimentary Employee Meals

Skills & Requirements

Must-have

  • Operate phone and operating systems
  • Handle reservations and follow-up
  • Respond to guest inquiries and emergencies
  • Communicate with various hotel departments
  • Provide general hotel information

Nice-to-have

  • Pleasant and caring attitude
  • Genuine heart in service
  • Create personalized guest experiences
  • Commitment to luxury

Key Requirements

  • High School or equivalent education
  • English and Cantonese/Mandarin proficiency
  • Fluency in a language other than English strongly preferred
  • Able to work flexible hours
  • Work 48 Hours weekly on shift

Work Rights

Not specified

Tailored Resume

Cover Letter