Avp, Privilege Banking Service Manager

United Overseas Bank

Kuala Lumpur, Malaysia
Manage walk-in traffic and crowd control
Oversee end-to-end customer journey
Process frontline banking transactions
This role manages branch operations across three locations in Malaysia, focusing on walk-in traffic and service standards

Job Summary

  • This role manages branch operations across three locations in Malaysia, focusing on walk-in traffic and service standards.
  • The position requires overseeing the entire customer journey while promoting digital banking tools like PIB/TMRW.
  • Candidates must possess a recognized degree and at least two years of experience in branch or banking operations.

Matching Summary

This role manages branch operations across three locations in Malaysia, focusing on walk-in traffic and service standards.

Skills & Requirements

Must-have

  • Manage walk-in traffic and crowd control
  • Oversee end-to-end customer journey
  • Process frontline banking transactions
  • Drive digital banking adoption initiatives
  • Investigate fraud and dispute cases

Nice-to-have

  • Strong team player with collaborative mindset
  • Passion for meeting customer expectations
  • Sound problem-solving and issue-resolution skills
  • Service excellence orientation

Key Requirements

  • Recognised Degree in any discipline
  • Minimum 2 years' experience in branch or banking operations
  • Strong customer service mindset

Work Rights

Not specified

Tailored Resume

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