Policy Specialist

161

Melbourne, Australia
Not specified; not specified; generous discounts f...
Fully remote
Experience in customer service or contact centre
Strong communication skills for complex topics
Ability to manage sensitive payment conversations
You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations

Job Summary

  • You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
  • The role involves proactively managing employer accounts and outstanding premiums to ensure timely resolution and reduce aged debt.
  • EML offers a flexible work environment allowing up to 3 days of remote work per week along with comprehensive employee benefits.

Matching Summary

You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.

Salary

Not specified; Not specified; Generous discounts from over 350 retailers; Annual company incentive scheme + salary reviews

Skills & Requirements

Must-have

  • Experience in customer service or contact centre
  • Strong communication skills for complex topics
  • Ability to manage sensitive payment conversations

Nice-to-have

  • Experience within workers compensation or insurance
  • Understanding of financial concepts or premium calculations
  • Comfortable working with systems and learning new processes

Key Requirements

  • Experience in debt collection environments
  • High attention to detail and organisational skills

Work Rights

Not specified

Tailored Resume

Cover Letter