Associate Director – Ai & Analytics For Customer Engagement
Novartis
Barcelona, Spain
Hybrid
Ai and machine learning deployment
Customer engagement analytics
Marketing technology ecosystem
As Associate Director, AI & Analytics for Customer Engagement, you will lead the end-to-end design, development, deployment, and operations of AI, machine learning, and generative AI solutions embedded into marketing platforms
Job Summary
As Associate Director, AI & Analytics for Customer Engagement, you will lead the end-to-end design, development, deployment, and operations of AI, machine learning, and generative AI solutions embedded into marketing platforms.
You will collaborate with multiple teams to translate insights into action, standardize global solutions while adapting to local needs, and drive measurable commercial impact.
Novartis offers benefits including a company pension plan, life and accidental insurance, meals allowance or canteen, and flexible working hours.
Matching Summary
As Associate Director, AI & Analytics for Customer Engagement, you will lead the end-to-end design, development, deployment, and operations of AI, machine learning, and generative AI solutions embedded into marketing platforms.
Skills & Requirements
Must-have
AI and machine learning deployment
Customer engagement analytics
Marketing technology ecosystem
Salesforce Marketing Cloud integration
Cross-functional collaboration
Data-driven commercial insights
Nice-to-have
Agile methodologies experience
Iterative solution delivery
Translating analytics to recommendations
Co-creation and agility culture
Stakeholder management
Team leadership
Key Requirements
Graduate degree in quantitative field
Minimum six years in marketing analytics
Minimum six years in pharmaceutical or healthcare sector
Experience with AI, ML, and generative AI solutions
Experience integrating AI into CRM and digital engagement platforms
Work Rights
Must be accessible to work in Spain; no relocation support