The IT Incident & Technical Support Engineer (Level 2) is responsible for orchestrating the global incident management lifecycle while delivering advanced technical administration services to end users
Job Summary
The IT Incident & Technical Support Engineer (Level 2) is responsible for orchestrating the global incident management lifecycle while delivering advanced technical administration services to end users.
This dual-capacity role ensures rapid restoration of critical services through end-to-end incident coordination and elevates user productivity by performing Level 2 support tasks.
With 75 years of experience, World Vision focuses on helping the most vulnerable children overcome poverty and experience fullness of life.
Matching Summary
The IT Incident & Technical Support Engineer (Level 2) is responsible for orchestrating the global incident management lifecycle while delivering advanced technical administration services to end users.
Skills & Requirements
Must-have
ITIL Foundation certification
Windows OS, Microsoft 365
Active Directory, endpoint management
Network troubleshooting (VPN, LAN/WAN)
Customer-first orientation
Nice-to-have
Advanced ITSM, Problem Management
Stakeholder engagement skills
Analytical mindset
Christian faith inspired
Key Requirements
Bachelor’s or Master’s degree
Fluent in English and French
ITIL Foundation certification
Experience with business operations and systems requirements