[한국화이자제약] Medical Information Customer Experience Specialist（1 Year Contract）

한국화이자제약

Hybrid
Provide medical information
Handle inquiries in english and korean
Adverse event identification and documentation
Provide unsolicited technical and medical information to patients, caregivers, and healthcare providers across the KANZ region in English or Korean

Job Summary

  • Provide unsolicited technical and medical information to patients, caregivers, and healthcare providers across the KANZ region in English or Korean.
  • Handle inquiries according to global and local regulatory policies, including identification and documentation of adverse events and product quality complaints.
  • Orchestrate an ideal customer-centric experience by understanding the customer journey and onboarding customers to preferred Pfizer channel platforms.

Matching Summary

Provide unsolicited technical and medical information to patients, caregivers, and healthcare providers across the KANZ region in English or Korean.

Skills & Requirements

Must-have

  • Provide medical information
  • Handle inquiries in English and Korean
  • Adverse event identification and documentation
  • Product quality complaint handling
  • Customer-centric experience orchestration
  • Work in a virtual, matrixed environment

Nice-to-have

  • Onboarding customers to Pfizer platforms
  • Voice of the customer for process improvement
  • Contribute to MI pillar projects
  • Support training of team members

Key Requirements

  • Health Care Professional or Life Science Degree
  • 1-2 years Medical Information experience
  • Fluent in spoken and written English
  • Fluent in spoken and written Korean
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter