EML is a leading Workers Compensation and Personal Injury Claims Management business with over 4,000 employees fostering a learning culture for long-term careers
Job Summary
EML is a leading Workers Compensation and Personal Injury Claims Management business with over 4,000 employees fostering a learning culture for long-term careers.
The Technical Support role involves providing second-level support, managing user accounts, troubleshooting complex issues, and assisting with onboarding in a fast-paced, customer-focused environment.
EML offers a diverse and inclusive culture, flexible work-from-home options, comprehensive wellbeing programs, employee discounts, learning opportunities, and generous parental leave.
Matching Summary
EML is a leading Workers Compensation and Personal Injury Claims Management business with over 4,000 employees fostering a learning culture for long-term careers.
Skills & Requirements
Must-have
Second-level technical support
Hardware and software troubleshooting
Network and VPN troubleshooting
User account and system management
Active Directory and SCCM administration
IT security standards adherence
Nice-to-have
Strong communication skills
Customer service orientation
Multitasking and time management
Team mentoring and training
Flexible and customer centric environment
Key Requirements
Minimum 3 years IT support experience
Full Australian working rights without restriction
ITIL v4 certification
Experience with Windows 11 and Linux endpoints
Knowledge of Microsoft 365 and MFA
CompTIA A+ or Microsoft 365 Administration certification (highly regarded)
Work Rights
Full Australian working rights without restriction