$64,000.00-$161,000.00; not specified; medical, de...
On-site
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Developing estimates and writing repair orders
Montclair Acura is seeking a Service Advisor to join their team in Verona, NJ. The role involves facilitating automotive services by communicating between customers and technicians while providing excellent customer service
Job Summary
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Keeping customer informed of service specials, completion times and service expenses.
Matching Summary
Match Score: 85
Montclair Acura is seeking a Service Advisor to join their team in Verona, NJ. The role involves facilitating automotive services by communicating between customers and technicians while providing excellent customer service.
Salary
$64,000.00-$161,000.00; Not specified; Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs
Skills & Requirements
Must-have
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Developing estimates and writing repair orders
Maintaining customer records
Communicating between customer and technician
Administering manufacturer warranty
Nice-to-have
Earning customers for life
Exemplary customer service
Team player
Key Requirements
Previous Service Advisor experience preferred
Prior experience as an automotive technician a plus