Student Support Specialist

Western Governors University

Salt Lake City, Utah, US
Base: $20.33 - $29.51; bonus/equity: eligible for ...
Hybrid
Strong verbal and written communication skills
Experience with salesforce or genesys platforms
Ability to manage multiple priorities in fast paced environment
Western Governors University is seeking a Student Support Specialist to enhance the educational experience of students by addressing inquiries and concerns efficiently and empathetically. This hybrid full-time position involves cross-functional collaboration to improve student support services while ensuring timely resolution and information dissemination

Job Summary

  • The Student Support Specialist plays a vital role in enhancing the educational experience by researching and resolving inquiries from students and staff.
  • This position collaborates cross-functionally to address questions related to Student Support Services, ensuring timely and accurate information dissemination.
  • The role offers a comprehensive benefits package including medical, dental, vision, retirement savings, and flexible paid time off with no need for accrual.

Matching Summary

Match Score: 85

Western Governors University is seeking a Student Support Specialist to enhance the educational experience of students by addressing inquiries and concerns efficiently and empathetically. This hybrid full-time position involves cross-functional collaboration to improve student support services while ensuring timely resolution and information dissemination.

Salary

Base: $20.33 - $29.51; Bonus/Equity: Eligible for bonuses; Benefits: Medical, dental, vision, retirement plan, flexible PTO

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Experience with Salesforce or Genesys platforms
  • Ability to manage multiple priorities in fast paced environment

Nice-to-have

  • Willingness to support new team members
  • Associate's degree in a related field
  • Previous contact center experience

Key Requirements

  • Demonstrated proficiency in Student Support Assistant role
  • Comfort working under moderate supervision

Work Rights

Not specified

Tailored Resume

Cover Letter