Vice President - Customer Service

Avangrid

Connecticut, US
Base: $200,000 - $248,800; bonus: generous perform...
10 plus years of customer service experience
Directing large operational functions
Knowledge of rates and regulations
The Vice President provides strategic leadership and operational oversight for all customer-facing service functions across Connecticut and Massachusetts

Job Summary

  • The Vice President provides strategic leadership and operational oversight for all customer-facing service functions across Connecticut and Massachusetts.
  • This role ensures exceptional customer experiences while supporting company growth, regulatory compliance, and financial performance through accurate billing and effective collections.
  • Candidates will receive competitive benefits including a 12% 401(k) match, comprehensive health insurance, and generous performance-based bonuses.

Matching Summary

The Vice President provides strategic leadership and operational oversight for all customer-facing service functions across Connecticut and Massachusetts.

Salary

Base: $200,000 - $248,800; Bonus: Generous performance-based bonuses; Benefits: 12% 401(k) match, health/dental/vision, tuition reimbursement

Skills & Requirements

Must-have

  • 10 plus years of customer service experience
  • Directing large operational functions
  • Knowledge of rates and regulations
  • Managing departmental budgets
  • Experience with vendor management

Nice-to-have

  • Master's degree preferred
  • Strong public speaking abilities
  • Continuous improvement initiatives
  • Cross-functional collaboration skills
  • Storm response operations experience

Key Requirements

  • Bachelor's degree in Business Administration or related field
  • 10 plus years of experience in customer service field
  • Significant leadership management experience
  • Inherent knowledge of contact center operations
  • Experience managing credit and collection activities

Work Rights

Not specified

Tailored Resume

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