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Latitude Financial is seeking an ITSM Operations Manager to lead a team of ITSM Analysts, ensuring effective incident, problem, and change management processes. The ideal candidate will have strong leadership and communication skills, along with relevant ITIL experience and a focus on continuous improvement in service management.
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Job Summary
The ITSM Operations Manager leads a high-performing team of ITSM Analysts across core ITSM domains.
This role is integral to ensuring smooth operations and service availability within the enterprise.
Latitude offers a flexible working environment and great compensation, supporting a safe and productive workplace.
Matching Summary
Match Score: 75
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Latitude Financial is seeking an ITSM Operations Manager to lead a team of ITSM Analysts, ensuring effective incident, problem, and change management processes. The ideal candidate will have strong leadership and communication skills, along with relevant ITIL experience and a focus on continuous improvement in service management.
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Skills & Requirements
Must-have
Experience in ITIL-aligned environment
Strong stakeholder management skills
Proven operational excellence in ITSM
Nice-to-have
Ability to simplify and improve processes
Strong communication and rapport-building skills
Experience with ServiceNow or similar tools
Key Requirements
ITIL v4 Foundation or higher
Experience in Incident, Problem, Change, and Enterprise Resilience