Execute and supervise service outbound campaigns via Call, Voice bot etc. (Welcome Call, Service outbound, Peacetime engagement, etc)
Job Summary
Execute and supervise service outbound campaigns via Call, Voice bot etc. (Welcome Call, Service outbound, Peacetime engagement, etc).
Ensure all outbound activities comply with TRAI regulations, DNC norms, and IRDAI service guidelines.
Demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing.
Matching Summary
Execute and supervise service outbound campaigns via Call, Voice bot etc. (Welcome Call, Service outbound, Peacetime engagement, etc).
Skills & Requirements
Must-have
Outbound service campaigns execution
Queue management and staffing
Real-time performance monitoring
Service KPI tracking
Regulatory compliance (TRAI, DNC, IRDAI)
Campaign effectiveness reporting
Nice-to-have
Consumer-centric product development
Co-creation and collaboration
Leveraging digital tools
Agile methodologies
Solving business problems creatively
Key Requirements
5-7 years of Outbound contact center management experience