Not specified; not specified; group health insuran...
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Fluent in english oral and written
Proficient in microsoft excel powerpoint word
Bachelor's degree in english or related field
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Elsevier is seeking a Researcher Support Agent to provide exceptional customer service to authors, editors, and reviewers throughout the editorial process. The role emphasizes collaboration, problem-solving, and proactive engagement to enhance the customer experience.
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Job Summary
This role serves as the primary point of contact for customer queries within the editorial process.
The company offers a hybrid working style with flexible hours and numerous wellbeing initiatives.
Employees benefit from group health insurance, life insurance, and subsidized food options in specific locations.
Matching Summary
Match Score: 75
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Elsevier is seeking a Researcher Support Agent to provide exceptional customer service to authors, editors, and reviewers throughout the editorial process. The role emphasizes collaboration, problem-solving, and proactive engagement to enhance the customer experience.
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Salary
Not specified; Not specified; Group Health Insurance Policy; Group Life insurance/accident policy; Subsidised food provided (India-Chennai); Free Transport provided (India-Chennai)
Skills & Requirements
Must-have
Fluent in English oral and written
Proficient in Microsoft Excel PowerPoint Word
Bachelor's degree in English or related field
Experience in customer service role
Excellent attention to detail
Nice-to-have
Proactive approach to customer service
Passion for delivering optimal experience
Tenacity to resolve root cause problems
Collaborative team player across global locations
Key Requirements
Bachelor's degree in English communications journalism