Security Tool Support Analyst

Global Payments

Real-time monitoring of security tools
Firewall request review and approval
Initial troubleshooting and issue isolation
The role serves as the initial point of contact for all issues related to Security Engineering tools and technologies

Job Summary

  • The role serves as the initial point of contact for all issues related to Security Engineering tools and technologies.
  • Candidates must be amenable to working on a rotating schedule to provide 24x7 support coverage.
  • The position involves reviewing and approving firewall requests while tracking the health of security monitoring equipment.

Matching Summary

The role serves as the initial point of contact for all issues related to Security Engineering tools and technologies.

Skills & Requirements

Must-have

  • Real-time monitoring of security tools
  • Firewall request review and approval
  • Initial troubleshooting and issue isolation
  • 24x7 rotating shift support availability
  • Ticketing system usage for reporting

Nice-to-have

  • Experience in global collaborative environments
  • Strong teamwork and communication skills
  • Ability to multitask and manage time effectively
  • Self-development mindset for continuous learning
  • Recommendation of operational improvements

Key Requirements

  • At least 1 year experience in host or network security tools
  • Bachelor's degree in Computer Engineering, CS, IT or equivalent preferred
  • Experience troubleshooting security applications and tools

Work Rights

Not specified

Tailored Resume

Cover Letter