Coordinator, National On-call

TheKey

North America
Not specified; benefits: medical/dental/vision ins...
Inbound ticket management experience
Exceptional customer service delivery
Accurate record keeping and documentation
TheKey provides comprehensive concierge-based care to help clients achieve successful long-term aging at home across North America

Job Summary

  • TheKey provides comprehensive concierge-based care to help clients achieve successful long-term aging at home across North America.
  • National On-call Coordinators deliver exceptional customer service by managing inbound tickets and providing after-hours telephone coverage for multiple locations.
  • Full-time employees receive benefits including medical/dental/vision insurance, 401(k) matching, flexible PTO, and pet insurance.

Matching Summary

TheKey provides comprehensive concierge-based care to help clients achieve successful long-term aging at home across North America.

Salary

Not specified; Benefits: Medical/Dental/Vision Insurance, 401(k) Matching, Flexible PTO, Pet Insurance

Skills & Requirements

Must-have

  • Inbound ticket management experience
  • Exceptional customer service delivery
  • Accurate record keeping and documentation
  • Effective communication with field teams
  • Reliable punctual attendance

Nice-to-have

  • Concierge-level service mindset
  • Coaching and feedback receptiveness
  • Professional respectful demeanor
  • Ability to act as local representative
  • Continuous improvement focus

Key Requirements

  • Reliability through consistent attendance
  • Professional and courteous interaction skills
  • Ability to maintain detailed accurate records

Work Rights

Not specified

Tailored Resume

Cover Letter