Associate, Payroll Client Services - Sat- Wed - Amer

Remote

AMER
$19,650—$44,200 usd pm
Fully remote
Payroll customer service experience
Robust understanding of regulatory requirements
Exceeding customer expectations
Remote is seeking an Associate for their Payroll Client Services team to work from Saturday to Wednesday in a fully remote capacity. The ideal candidate should have experience in payroll customer service, possess strong communication skills, and demonstrate a commitment to customer satisfaction

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Remote is seeking an Associate for their Payroll Client Services team to work from Saturday to Wednesday in a fully remote capacity. The ideal candidate should have experience in payroll customer service, possess strong communication skills, and demonstrate a commitment to customer satisfaction.

Salary

$19,650—$44,200 USD

Skills & Requirements

Must-have

  • payroll customer service experience
  • robust understanding of regulatory requirements
  • exceeding customer expectations
  • experience with Zendesk, Slack, Notion
  • collaborative team member
  • fixed schedule Saturday to Wednesday

Nice-to-have

  • ambitious problems asynchronously
  • innovation and teamwork
  • continuous learning and career development

Key Requirements

  • payroll customer service role experience
  • advanced knowledge in specific jurisdictions
  • superior written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter