Customer Service Specialist

Wego

Cairo, Egypt
On-site
Dealing directly with customers
Respond promptly to customer inquiries
Maintaining contact center environment
We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office

Job Summary

  • We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office.
  • At Wego, we pride ourselves on having created an open, flat and collaborative environment where ideas are heard and talent is nurtured.
  • You’ll have the opportunity to improve the lives of millions of users who use our travel app every day.

Matching Summary

We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office.

Skills & Requirements

Must-have

  • Dealing directly with customers
  • Respond promptly to customer inquiries
  • Maintaining contact center environment
  • Identifying clients’ needs
  • Handling customer complaints
  • Meeting required targets

Nice-to-have

  • Passionate and driven
  • Open, flat and collaborative environment
  • Nurturing talent
  • Diverse group of individuals

Key Requirements

  • Fluency in English at a B2 level
  • Only graduates will be considered
  • Military service completion or exemption
  • Flexible with rotational shifts
  • Flexible with night and overnight shifts
  • Onsite setting work

Work Rights

Military service completion or exemption

Tailored Resume

Cover Letter