Customer Service Supervisor

Air Liquide Healthcare

Dublin, Ireland
Competitive salary; doe; enhanced annual leave, pr...
Customer service operations leadership
Team performance monitoring and reporting
Customer query escalation and resolution
The postholder is responsible for leading, coaching, and motivating a team of customer service representatives to deliver excellence in patient and customer support

Job Summary

  • The postholder is responsible for leading, coaching, and motivating a team of customer service representatives to deliver excellence in patient and customer support.
  • You will drive performance against key service KPIs, ensuring that every interaction across phone, email, and chat reflects our commitment to high-quality care.
  • Air Liquide Healthcare Ireland provides healthcare products and services that help protect vulnerable lives across the country.

Matching Summary

The postholder is responsible for leading, coaching, and motivating a team of customer service representatives to deliver excellence in patient and customer support.

Salary

Competitive Salary; DoE; Enhanced Annual Leave, Private healthcare coverage, Company Pension Scheme, Commuter Support, Development opportunities

Skills & Requirements

Must-have

  • Customer service operations leadership
  • Team performance monitoring and reporting
  • Customer query escalation and resolution
  • Process improvement identification
  • Patient and customer support excellence

Nice-to-have

  • Passion for people development
  • Collaborative team atmosphere
  • High personal integrity and empathy

Key Requirements

  • Minimum 2 years motivating a team
  • Experience in Customer Service Supervision
  • PC literate and comfortable with CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter