It Desktop Support Analyst I

AmeriLife

Not specified; pyy range available upon request; c...
Fully remote
Windows 10/11 troubleshooting
Macos environment support
Active directory management
The Desktop Support Analyst I provides front-line technical support to end-users within the organization, focusing on troubleshooting basic hardware and software issues

Job Summary

  • The Desktop Support Analyst I provides front-line technical support to end-users within the organization, focusing on troubleshooting basic hardware and software issues.
  • This role involves deploying and maintaining desktops, laptops, mobile devices, and printers while assisting with routine system updates and IT documentation.
  • AmeriLife offers a comprehensive benefits package including PTO, medical, dental, vision, retirement savings, and disability insurance for associates.

Matching Summary

The Desktop Support Analyst I provides front-line technical support to end-users within the organization, focusing on troubleshooting basic hardware and software issues.

Salary

Not specified; Pay range available upon request; Comprehensive benefits included

Skills & Requirements

Must-have

  • Windows 10/11 troubleshooting
  • macOS environment support
  • Active Directory management
  • Microsoft 365 administration
  • Basic networking concepts
  • ITSM ticketing system usage

Nice-to-have

  • Strong customer service skills
  • Fast-paced environment adaptability
  • Clear verbal communication
  • Collaborative team player
  • Problem-solving independence

Key Requirements

  • Associate degree in Information Technology or equivalent experience
  • 0–2 years of IT support experience
  • Experience with ServiceNow, Jira, or Remedy preferred

Work Rights

Not specified

Tailored Resume

Cover Letter