As a Cloud Support Engineer II for Microsoft cloud solutions, your primary mission is to resolve technical issues encountered by customers while delivering an exceptional support experience
Job Summary
As a Cloud Support Engineer II for Microsoft cloud solutions, your primary mission is to resolve technical issues encountered by customers while delivering an exceptional support experience.
Your responsibilities will include solving complex cloud-related issues reported by customers, triaging, troubleshooting, escalating, and resolving customer support tickets, and ensuring timely resolution and maintaining high customer satisfaction.
Arrow provides specialized services and expertise across the entire product lifecycle, and Arrow Enterprise Computing Solutions (ECS) delivers digital and cloud-based solutions to partner customers.
Matching Summary
As a Cloud Support Engineer II for Microsoft cloud solutions, your primary mission is to resolve technical issues encountered by customers while delivering an exceptional support experience.
Skills & Requirements
Must-have
Microsoft Azure tools, resources, and services
Troubleshoot customer support tickets
Document customer issues and resolutions
Remote support sessions with customers and vendors
Stay up to date with cloud product features
Nice-to-have
Customer-focused cloud professional
Passion for problem-solving
Trusted technical advisor to customers
Strong interpersonal skills
Customer-centric mindset
Key Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent certification)
3+ years of experience providing technical support
Hands-on experience with Microsoft Azure
Strong problem-solving and critical-thinking skills
Excellent written and verbal communication skills in English
Excellent organizational and time-management skills