Manager, New Business & Underwriting Shared Services

sunlife.ie

Base: 80,000 - 128,000; bonus/equity: discretionar...
Hybrid
Operational leadership of shared services
Team performance and workforce planning
Client-centric service delivery
Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our One Sun purpose: to help Clients achieve lifetime financial security and live healthier lives

Job Summary

  • Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our One Sun purpose: to help Clients achieve lifetime financial security and live healthier lives.
  • The Manager leads a team of 18 employees across Tele-Interview, Vendor Support, Reinsurance Support, and Training and Capability functions to ensure operational excellence and exceptional service to advisors and Clients.
  • The company offers a caring, supportive, and inclusive culture with flexible benefits, care days, stock ownership program, and hybrid work options.

Matching Summary

Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our One Sun purpose: to help Clients achieve lifetime financial security and live healthier lives.

Salary

Base: 80,000 - 128,000; Bonus/Equity: Discretionary incentive plans; Benefits: Flexible benefits, stock ownership program, care and sick days

Skills & Requirements

Must-have

  • Operational leadership of shared services
  • Team performance and workforce planning
  • Client-centric service delivery
  • Bilingualism in French and English for Quebec
  • Continuous improvement champion
  • Vendor and reinsurance support management

Nice-to-have

  • Knowledge of individual insurance products
  • Experience with process improvement methodologies
  • Inclusive and positive work environment
  • Strong communication and influencing skills
  • Data-driven decision making
  • Problem-solving and analytical skills

Key Requirements

  • 4+ years leading operational teams
  • Bilingualism required for Quebec staff management
  • Strong time management skills
  • Experience analyzing data for decision making
  • Customer service and efficiency focus

Work Rights

Not specified

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