Referral Coordinator

Summit CityMD

Houston, TX, US
Onsite
Experience in contact center environment
Proficiency with emr and hin systems
Strong telephone etiquette and communication skills
The role involves offering inbound and outbound phone support while processing clinical referrals using telephony and EMR systems

Job Summary

  • The role involves offering inbound and outbound phone support while processing clinical referrals using telephony and EMR systems.
  • Candidates must coordinate medical specialty referrals, procedures, and imaging for patients in a timely and efficient manner.
  • VillageMD offers a comprehensive benefits platform including Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.

Matching Summary

The role involves offering inbound and outbound phone support while processing clinical referrals using telephony and EMR systems.

Skills & Requirements

Must-have

  • Experience in contact center environment
  • Proficiency with EMR and HIN systems
  • Strong telephone etiquette and communication skills
  • Ability to troubleshoot and resolve complaints
  • Knowledge of medical terminology preferred

Nice-to-have

  • Bilingual in English and Spanish
  • Experience with Authman Authorization Manager
  • Patient advocacy and empathy
  • Self-motivated and autonomous work style
  • Flexible navigation within ambiguity

Key Requirements

  • High school diploma or GED required
  • Prior experience in medical or health insurance field preferred
  • Skilled in basic computer operations and EMR usage

Work Rights

Not specified

Tailored Resume

Cover Letter