Assistant Manager, Cx Insights & Measurement

Affin Bank

Menara Affin
Nps and csat measurement
Data analysis tools
Survey program management
Join Affin Bank to make a difference in customer experience measurement

Job Summary

  • Join Affin Bank to make a difference in customer experience measurement.
  • Lead initiatives to gather and analyze customer insights for informed decision-making.
  • Contribute to enhancing service quality and customer satisfaction through actionable improvements.

Matching Summary

Join Affin Bank to make a difference in customer experience measurement.

Skills & Requirements

Must-have

  • NPS and CSAT measurement
  • data analysis tools
  • survey program management

Nice-to-have

  • collaborative team environment
  • customer-focused initiatives
  • strong vendor relationships

Key Requirements

  • experience in customer insights
  • strong analytical skills
  • ability to manage vendor relationships

Work Rights

Not specified

Tailored Resume

Cover Letter