Customer Service Associate

Prudential

Base: $38,900.00 to $64,200.00; bonus/equity: year...
Fully remote
Customer transaction processing
Accuracy and quality standards
Issue resolution and collaboration
The Customer Service Associate plays a critical role in delivering accurate and timely member-level transaction processing while ensuring an exceptional customer experience

Job Summary

  • The Customer Service Associate plays a critical role in delivering accurate and timely member-level transaction processing while ensuring an exceptional customer experience.
  • Responsibilities include processing customer transactions such as enrollments, beneficiary changes, disbursements, termination processing, and demographic changes.
  • Prudential offers market-competitive base salaries with yearly bonus potential, medical, dental, vision, life insurance, PTO, 401(k) with match, and a company-funded pension plan.

Matching Summary

The Customer Service Associate plays a critical role in delivering accurate and timely member-level transaction processing while ensuring an exceptional customer experience.

Salary

Base: $38,900.00 to $64,200.00; Bonus/Equity: Yearly bonus potential; Benefits: Medical, dental, vision, life insurance, disability insurance, PTO, 401(k) with company match, pension plan, wellness programs, education benefit, ESPP

Skills & Requirements

Must-have

  • Customer transaction processing
  • Accuracy and quality standards
  • Issue resolution and collaboration
  • Microsoft Office proficiency
  • High-volume deadline environment

Nice-to-have

  • Customer-focused individual
  • Continuous learning and improvement
  • Fast-paced environment adaptability

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Minimum 3 years Insurance experience preferred
  • Knowledge of Group Insurance products preferred

Work Rights

Not specified

Tailored Resume

Cover Letter