Business System Analyst (travel Technology)

American Express Global Business Travel

Mexico City, Mexico
Not specified; not specified; flexible benefits in...
Hybrid
3 to 4 years technical application support experience
Gds systems sabre amadeus travelport
Troubleshooting xml apis web services .net sql
Amex GBT offers an inclusive and collaborative culture where colleagues find inspiration in travel as a force for good

Job Summary

  • Amex GBT offers an inclusive and collaborative culture where colleagues find inspiration in travel as a force for good.
  • The role involves providing Level 2 technical support for travel booking applications and managing critical incident resolution within defined protocols.
  • Employees enjoy flexible benefits tailored to each country, travel perks from major providers, and access to over 20,000 learning courses.

Matching Summary

Amex GBT offers an inclusive and collaborative culture where colleagues find inspiration in travel as a force for good.

Salary

Not specified; Not specified; Flexible benefits including health insurance and retirement programs

Skills & Requirements

Must-have

  • 3 to 4 years technical application support experience
  • GDS systems SABRE Amadeus Travelport
  • Troubleshooting XML APIs Web services .NET SQL
  • Log analysis tools Datadog Nexthink Kibana Grafana
  • Ticketing systems Freshservice ServiceNow Salesforce

Nice-to-have

  • Strong problem-solving skills with attention to detail
  • Ability to collaborate across virtual global teams
  • Experience influencing supportability architecture designs
  • Creating knowledge articles for team reference

Key Requirements

  • Bachelor's degree in computer science or IT
  • 3 to 4+ years of technical application support experience
  • Hands-on experience troubleshooting multi-tiered web-based architectures

Work Rights

Not specified

Tailored Resume

Cover Letter