Mass Service Specialist

Payoneer

Shanghai, China
On-site
3+ years customer facing experience
Bachelor's degree required
English cet-4 proficiency
The Mass Service Team oversees and operates Payoneer's end-to-end customer experience while ensuring compliance with top industry practices

Job Summary

  • The Mass Service Team oversees and operates Payoneer's end-to-end customer experience while ensuring compliance with top industry practices.
  • Role responsibilities include providing high-quality services to VIP customers via different channels and maintaining high customer satisfaction standards.
  • Candidates must be accountable, adaptable, collaborative, and possess a strong problem-solving mindset to work effectively in a global financial platform.

Matching Summary

The Mass Service Team oversees and operates Payoneer's end-to-end customer experience while ensuring compliance with top industry practices.

Skills & Requirements

Must-have

  • 3+ years customer facing experience
  • Bachelor's degree required
  • English CET-4 proficiency
  • Microsoft Office applications knowledge

Nice-to-have

  • Fintech or banking industry experience
  • E-commerce industry background
  • Proactive problem-solving mindset
  • Strong communication skills

Key Requirements

  • 3 years proven experience in customer facing role
  • Bachelor's degree from international company
  • English CET-4 certification
  • General computer and Microsoft Office knowledge

Work Rights

Not specified

Tailored Resume

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