Global Payments makes it possible for millions of people to move money between buyers and sellers using payments solutions for credit, debit, prepaid and merchant services
Job Summary
Global Payments makes it possible for millions of people to move money between buyers and sellers using payments solutions for credit, debit, prepaid and merchant services.
This role resolves escalated client and merchant technical support issues relating to point of service products and maintains accurate records of inquiries and problems handled.
The position involves developing knowledge of POS products, policies, procedures, compliance, and assisting less experienced representatives.
Matching Summary
Global Payments makes it possible for millions of people to move money between buyers and sellers using payments solutions for credit, debit, prepaid and merchant services.
Skills & Requirements
Must-have
Technical customer service support
Point of sale (POS) product knowledge
Database utilization for issue resolution
Customer inquiry and problem handling
Basic computer skills
Nice-to-have
Coaching and training teammates
Knowledge of compliance and association regulations
Research and resolution of new POS issues
Payment industry experience
Ability to work with legacy systems
Key Requirements
High School Diploma or Equivalent
Minimum 4 years relevant experience
Preferred 6 years relevant experience
Previous customer service experience in payments industry