Nelnet Customer Service Representative - Lincoln, Ne - June 2026 Start Date

Nelnet

Lincoln, NE, United States
$16.50ph; potential to earn up to an + $4.57 ph; n...
On-site
Student loan inquiries
Payment processing and options
Inbound and outbound calls, email, chat, text
Nelnet is seeking a Customer Service Representative to join their team in Lincoln, NE, starting in June 2026. This role involves assisting customers with student loan inquiries and requires on-site training followed by potential work-from-home opportunities

Job Summary

  • Serve as the face of Nelnet to customers, assisting with student loan inquiries, payment processing, and payment options.
  • Receive thorough training in a fun and engaging work environment to provide a superior customer experience and empower customers to manage their student loans.
  • Benefits package includes medical, dental, vision, 401K/student loan repayment, and other comprehensive offerings.

Matching Summary

Match Score: 75

Nelnet is seeking a Customer Service Representative to join their team in Lincoln, NE, starting in June 2026. This role involves assisting customers with student loan inquiries and requires on-site training followed by potential work-from-home opportunities.

Salary

$16.50/hour; Potential to earn up to an additional $4.57 per hour; Not specified

Skills & Requirements

Must-have

  • Student loan inquiries
  • Payment processing and options
  • Inbound and outbound calls, email, chat, text
  • Basic math & PC skills
  • Data integrity and sensitive information
  • Federal clearance (5C)
  • US citizen
  • Resided in US 3 of past 5 years
  • No federal debt delinquency

Nice-to-have

  • Develop and advance career
  • Cross-training in communication channels
  • Professional development programs
  • Educate borrowers on student loans
  • Understand financial aspects of student loans

Key Requirements

  • 1+ year customer service experience
  • High school degree or equivalent
  • Resided in the United States 3 of the past 5 years
  • Must be a United States citizen

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter