The Customer Service Supervisor (ANZ) leads and manages a team of customer service representatives to deliver exceptional service to clients across Australia and New Zealand
Job Summary
The Customer Service Supervisor (ANZ) leads and manages a team of customer service representatives to deliver exceptional service to clients across Australia and New Zealand.
The role drives operational excellence by meeting KPIs and SLAs, managing escalations, and promoting continuous improvement and high customer satisfaction.
We offer competitive compensation, and numerous opportunities for professional growth and development.
Matching Summary
The Customer Service Supervisor (ANZ) leads and manages a team of customer service representatives to deliver exceptional service to clients across Australia and New Zealand.
Salary
Competitive Salary, incentives and bonuses; Competitive health + wellness benefit plan; Not specified
Skills & Requirements
Must-have
Customer service and order management
Supervisory or leadership role
CRM systems and MS Office applications
SAP proficiency
ANZ market dynamics
Nice-to-have
Continuous professional development
Competitive compensation and benefits
Solving complex challenges
Team leadership and performance management
Process improvement and customer experience
Key Requirements
Bachelors Degree of any field
3–5 years in customer service and order management
3 -5 years in a supervisory or leadership role
Strong understanding of ANZ market dynamics
Excellent communication, problem-solving, and decision-making skills
Proficiency in CRM systems and MS Office applications