Customer Service Agent- Overnight

Aristocrat Technologies Australia Pty Ltd

Lansing, MI, United States
Base: $13.30 - $24.70 ph; bonus/equity: not specif...
On-site
Provide information and process inquiries
Troubleshoot technical issues
Handle inbound calls, chat, and emails
Provide information and process inquiries about accounts, products, and services

Job Summary

  • Provide information and process inquiries about accounts, products, and services.
  • Handle inbound calls, real-time chat, emails, and make outgoing calls.
  • This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

Provide information and process inquiries about accounts, products, and services.

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) with match

Skills & Requirements

Must-have

  • Provide information and process inquiries
  • Troubleshoot technical issues
  • Handle inbound calls, chat, and emails
  • Uphold customer confidentiality
  • Maintain SLAs for inquiries
  • Type at least 90 wpm

Nice-to-have

  • Thrive in a fast-paced environment
  • Organized with excellent time-management
  • Work independently with initiative

Key Requirements

  • 0-2 years inbound/support call center experience
  • At least 21 years old
  • High School diploma or equivalent
  • Hybrid schedule with reliable internet
  • Travel to office 50% of shifts
  • Camera-ready while working
  • Advanced computer and Windows Office knowledge
  • Troubleshoot computers, smartphones, and tablets
  • Must be authorized to work without sponsorship

Work Rights

Must be authorized to work

Tailored Resume

Cover Letter