Patient Svcs Rep

Advocate Aurora Health

North Aurora, IL, United States
Base: $19.80 - $29.70; bonus/equity: not specified...
Customer service experience
Handling difficult callers
Crt/pc experience
Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters

Job Summary

  • Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Salary

Base: $19.80 - $29.70; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Customer service experience
  • Handling difficult callers
  • CRT/PC experience
  • Answering multiple phone lines
  • Scheduling patient appointments
  • Verifying billing and demographic information

Nice-to-have

  • Working knowledge of eClinicalWorks
  • Ability to solve complex problems
  • Function in high volume environment
  • Exposure to ill patients

Key Requirements

  • High school diploma or equivalent
  • One to two years related customer service experience
  • Experience handling difficult caller/customers/patients

Work Rights

Not specified

Tailored Resume

Cover Letter