Specialist 3, Customer Service Operations, Security Solutions

Comcast

Not specified; not specified; benefits: array of o...
Experience with sentinel 1 and rapid 7
Leading customer-facing security calls
Designing process improvements and policies
This role is responsible for formulating and implementing Customer Care Operations policies while setting performance standards

Job Summary

  • This role is responsible for formulating and implementing Customer Care Operations policies while setting performance standards.
  • The position involves leading customer-facing calls that provide security-related details and designing strategies to integrate technology for improved service quality.
  • Comcast Business offers an array of personalized benefits to support employees physically, financially, and emotionally through big milestones and everyday life.

Matching Summary

This role is responsible for formulating and implementing Customer Care Operations policies while setting performance standards.

Salary

Not specified; Not specified; Benefits: Array of options including physical, financial, and emotional support tools

Skills & Requirements

Must-have

  • Experience with Sentinel 1 and Rapid 7
  • Leading customer-facing security calls
  • Designing process improvements and policies

Nice-to-have

  • Ability to communicate technical concepts
  • Exceptional verbal communication skills
  • Independent judgment in significant matters

Key Requirements

  • Bachelor's Degree preferred or equivalent experience
  • 5-7 Years of relevant work experience
  • Must be able to work nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter