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The Indigenous Banking Specialist position is a part-time, fully remote role focused on providing banking services to Indigenous Australians, primarily through the Indigenous Customer Assistance Line (ICAL). The role emphasizes building positive relationships with Indigenous communities, offering customer support, and ensuring culturally appropriate communication.
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Job Summary
This role will genuinely make a difference to the wellbeing of Indigenous Australians by providing a relevant banking service for remote Indigenous customers.
In this role you’ll build and maintain positive relationships with Indigenous customers and communities, ensuring they have access to the Bank's wide range of products and services.
This puts you at the front line, helping secure financial security and advancement for our people by assisting Indigenous groups with accessing inclusive self-service banking options.
Matching Summary
Match Score: 75
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The Indigenous Banking Specialist position is a part-time, fully remote role focused on providing banking services to Indigenous Australians, primarily through the Indigenous Customer Assistance Line (ICAL). The role emphasizes building positive relationships with Indigenous communities, offering customer support, and ensuring culturally appropriate communication.
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Skills & Requirements
Must-have
Indigenous community engagement
Culturally appropriate communication
End-to-end customer enquiry handling
Remote customer support
Financial security advancement
Nice-to-have
Enthusiastic and determined individual
Passionate about building relationships
Persuade different people across community
Key Requirements
12 month secondment or fixed term contract
Highly developed written and verbal communication skills
Demonstrated customer and community engagement skills
Ability to work in collaboration with communities and stakeholders