Respond to a wide variety of guest requests with the highest level of hospitality and professionalism, assessing guest needs accurately and providing personalized recommendations to ensure maximum guest satisfaction while upholding Four Seasons standards
Job Summary
Respond to a wide variety of guest requests with the highest level of hospitality and professionalism, assessing guest needs accurately and providing personalized recommendations to ensure maximum guest satisfaction while upholding Four Seasons standards.
Handle all guest interactions with professionalism, accommodating special requests, providing accurate information about hotel services and local attractions, and processing packages and messages.
Seek opportunities to upsell room categories, spa, F&B, and hotel activities while maintaining harmonious working relationships and complying with Four Seasons’ conduct standards.
Matching Summary
Respond to a wide variety of guest requests with the highest level of hospitality and professionalism, assessing guest needs accurately and providing personalized recommendations to ensure maximum guest satisfaction while upholding Four Seasons standards.
Skills & Requirements
Must-have
highest level of hospitality
professionalism
accurate guest needs assessment
personalized recommendations
Four Seasons standards
English and Japanese language proficiency
Nice-to-have
luxury hospitality environment experience
strong interpersonal skills
relationship-building skills
guest-service mindset
flexible schedule
Key Requirements
High school education or equivalent experience
1–2 years of experience in a luxury hospitality environment preferred
Ability to operate office equipment
Candidates must possess legal authorization to work in Japan
Business-level communication in English and Japanese required