Applications Support Senior Analyst

Citigroup

Pune, Maharashtra, India
**
8+ years application support experience
Shift work and weekend availability
Production issue risk assessment
** Citigroup is seeking an experienced Applications Support Senior Analyst for its Pune and Chennai locations. The role requires strong technical knowledge, problem management skills, and the ability to communicate effectively with both technical and non-technical stakeholders. **

Job Summary

  • This role requires a seasoned professional to provide technical and business support ensuring the stability and efficiency of Citi applications.
  • The incumbent will manage daily operations including start-of-day checks, continuous monitoring, and regional handovers while resolving complex production issues.
  • Candidates must be flexible to work in shifts and on weekends to maintain 24/7 support coverage for critical banking systems.

Matching Summary

Match Score: 75

** Citigroup is seeking an experienced Applications Support Senior Analyst for its Pune and Chennai locations. The role requires strong technical knowledge, problem management skills, and the ability to communicate effectively with both technical and non-technical stakeholders. **

Skills & Requirements

Must-have

  • 8+ years application support experience
  • Shift work and weekend availability
  • Production issue risk assessment
  • Technical documentation maintenance
  • Service level agreement adherence

Nice-to-have

  • Programming language knowledge
  • Coaching and training new recruits
  • Strong diplomatic communication skills
  • Problem management tool expertise
  • Vendor liaison capabilities

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 8 years in Application Support
  • Willingness to work shifts and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter