Fixed Term L1 Support Technician

The New School

New York, NY, US
Base: $27.69 ph; bonus/equity: not specified; bene...
Hybrid
Bachelor's degree in related field
Experience with ms office and google apps
Ticketing system proficiency
This role serves as the primary point of contact for first-level technical support, assisting students, faculty, and staff with IT services via walk-ins, phone, chat, and email

Job Summary

  • This role serves as the primary point of contact for first-level technical support, assisting students, faculty, and staff with IT services via walk-ins, phone, chat, and email.
  • The position requires managing complex technical queries involving workstations, printers, network concepts, and classroom technologies while adhering to Service Level Agreements.
  • Employees receive a comprehensive benefits package including health coverage, retirement plans, paid time off, and tuition waiver benefits for eligible employees and dependents.

Matching Summary

This role serves as the primary point of contact for first-level technical support, assisting students, faculty, and staff with IT services via walk-ins, phone, chat, and email.

Salary

Base: $27.69 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, TIAA retirement, tuition waiver

Skills & Requirements

Must-have

  • Bachelor's degree in related field
  • Experience with MS Office and Google Apps
  • Ticketing system proficiency
  • Hardware and software troubleshooting
  • OS support for Mac OS X and Windows

Nice-to-have

  • A+ certification preferred
  • Interest in process improvement
  • Ability to train student workers
  • Flexible availability including evenings/weekends
  • Knowledge of ITIL concepts

Key Requirements

  • Bachelor's degree (BA or BS) required
  • Professional experience in educational technology sector
  • Superior written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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