Sr. Applied AI Solutions Architect, Amazon Connect
Amazon
Denver, CO, US
176,600.00 - 239,000.00 usd annually py
On-site
Amazon connect ai capabilities
Customer data readiness assessment
Agentic ai implementation design
This role focuses on accelerating customer adoption of Amazon Connect's AI capabilities by assessing and preparing customer data assets for reliable AI agent access
Job Summary
This role focuses on accelerating customer adoption of Amazon Connect's AI capabilities by assessing and preparing customer data assets for reliable AI agent access.
The position requires designing agentic AI solutions including prompt engineering, model selection, and guardrail configuration within the Amazon Connect environment.
Candidates will work at the intersection of contact center operations and applied AI to guide customers from proof-of-concept to pre-production deployment.
Matching Summary
This role focuses on accelerating customer adoption of Amazon Connect's AI capabilities by assessing and preparing customer data assets for reliable AI agent access.
Salary
176,600.00 - 239,000.00 USD annually
Skills & Requirements
Must-have
Amazon Connect AI capabilities
Customer Data Readiness assessment
Agentic AI implementation design
Serverless integration development
RAG-powered response architecture
Python and Node.js scripting
Nice-to-have
Experience with Kiro IDE
Multi-agent workflow patterns
Prompt engineering expertise
Customer-obsessed builder mindset
Technical deep-dive delivery skills
Key Requirements
Hands-on technical background in cloud architecture
Experience with AWS Lambda and API Gateway
Proven track record in customer engagement and discovery