Manager, Control & Governance, Contact Center

UOB United Overseas Bank Limited

Validation of high-risk banking orders
Review of customer interaction recordings
Knowledge of banking and card processes
The role involves validating critical customer instructions such as stop payments and fund recalls by retrieving data from various systems

Job Summary

  • The role involves validating critical customer instructions such as stop payments and fund recalls by retrieving data from various systems.
  • Candidates will perform Day-2 checks on approved requests to ensure strict adherence to business unit guidelines and management standards.
  • The position requires collating and analyzing statistical reports to track team and individual performance against quality monitoring standards.

Matching Summary

The role involves validating critical customer instructions such as stop payments and fund recalls by retrieving data from various systems.

Skills & Requirements

Must-have

  • Validation of high-risk banking orders
  • Review of customer interaction recordings
  • Knowledge of banking and card processes
  • Experience with CRM systems
  • Statistical report analysis skills

Nice-to-have

  • Strong interpersonal communication skills
  • Ability to work independently and as a team
  • Customer service mindset
  • Problem-solving under pressure

Key Requirements

  • Minimum 5 years of experience
  • Bachelor Degree required
  • Good knowledge in banking/cards process

Work Rights

Not specified

Tailored Resume

Cover Letter