Customer Support Officer

Konekt

Melbourne, Australia
On-site
De-escalating challenging customer interactions
Familiarity with crms and customer databases
Complex call centre experience
As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression

Job Summary

  • As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression.
  • You’ll work across multi-site teams, using telephony and CRM systems to navigate complex environments with precision and care.
  • Enjoy our employee benefits including work-life balance, no weekends, access to purchase additional leave, discounted health insurance, car leasing packages, and paid parental leave.

Matching Summary

As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression.

Skills & Requirements

Must-have

  • de-escalating challenging customer interactions
  • familiarity with CRMs and customer databases
  • complex call centre experience
  • working with KPIs and performance targets
  • navigating multiple systems
  • understanding customer needs

Nice-to-have

  • genuine empathy for people
  • collaborative team player
  • exceptional attention to detail
  • results-driven energy
  • integrity

Key Requirements

  • Proven experience in de-escalating tense or challenging customer interactions
  • Background in a complex call centre or fast-paced retail environment
  • Experience working with KPIs and performance targets
  • NDIS Worker Screen Check
  • National Police Check

Work Rights

Not specified

Tailored Resume

Cover Letter