Technical Service Operations Lead (tso Lead), Kuala Lumpur
924
Kuala Lumpur, Malaysia
On-site
Strong incident management experience
Itil knowledge
Observability and monitoring expertise
The role involves coordinating incident response alongside cross-functional teams and driving continuous improvement through post-incident reviews
Job Summary
The role involves coordinating incident response alongside cross-functional teams and driving continuous improvement through post-incident reviews.
Xsolla is a global commerce company dedicated to helping game developers fund, distribute, market, and monetize their games.
The position requires passion for operational excellence and platform reliability to ensure uptime of commerce and payment solutions used by game developers and players.
Matching Summary
The role involves coordinating incident response alongside cross-functional teams and driving continuous improvement through post-incident reviews.
Skills & Requirements
Must-have
Strong incident management experience
ITIL knowledge
Observability and monitoring expertise
Experience in technical operations environments
Support for high-availability platforms
Nice-to-have
Operationally driven
Collaborative and analytical
Strong communication skills
Experience in SRE or NOC environments
Ability to communicate across technical and executive audiences
Key Requirements
Experience supporting payments, e-commerce, SaaS, or gaming platforms