Customer Support Associate

Betterment at Work

Remote, US
Base: $42,000 - $50,000; bonus/equity: competitive...
Remote
Exceptional written communication skills
Ability to navigate multiple complex systems
Strong problem-solving and initiative
Betterment at Work is seeking a Customer Support Associate to enhance customer experiences through various communication channels. The role emphasizes exceptional customer service, problem-solving skills, and a passion for finance, with recent graduates encouraged to apply

Job Summary

  • The role involves delivering above-and-beyond customer service across phone, email, live chat, and social media channels.
  • Employees will explain complex transactional and investment principles clearly while troubleshooting issues and acting as the internal voice of the customer.
  • The company offers a competitive equity package, comprehensive health benefits, and generous paid time off.

Matching Summary

Match Score: 85

Betterment at Work is seeking a Customer Support Associate to enhance customer experiences through various communication channels. The role emphasizes exceptional customer service, problem-solving skills, and a passion for finance, with recent graduates encouraged to apply.

Salary

Base: $42,000 - $50,000; Bonus/Equity: Competitive equity package included; Benefits: Health, dental, vision, 401(k) match, and generous PTO

Skills & Requirements

Must-have

  • Exceptional written communication skills
  • Ability to navigate multiple complex systems
  • Strong problem-solving and initiative
  • Reliable high-speed internet connection

Nice-to-have

  • Interest in finance and personal investing
  • Experience with higher-net-worth customers
  • Enthusiasm for cross-functional partnerships
  • Willingness to work weekends as required

Key Requirements

  • Customer service experience in retail or call centers
  • 40 hours per week availability including weekends
  • Sound judgment and flexibility

Work Rights

Not specified

Tailored Resume

Cover Letter